We are happy to review the details of your visit and your bill to ensure everything is accurate and clearly explained.
To provide you with the most accurate information, we ask that you complete our Billing Inquiry / Dispute Form. This allows our team to fully research your account before responding—rather than having you wait on the phone while we investigate.
Due to high call volumes, we kindly ask that all billing questions be submitted through this form. Once your inquiry is received, we will review your account and send you updates via text message as we work to resolve your questions.
Jump to a topic
- Why am I being billed months or years later?
- Why was I told there would be no charges?
- Why am I billed if I used insurance?
- Did you bill my insurance?
- Why is my bill higher than expected?
- Why did I receive multiple bills?
- Why did insurance deny my claim?
- Can I set up a payment plan?
- What if I think my bill is wrong?
Why am I being billed for visits that were many months or years ago?
Medical billing often involves multiple steps between your visit and final insurance processing. These can include claim reviews, requests for additional information, and appeals.
In some cases, insurance companies take several months—or longer—to process a claim. Once finalized, any remaining balance is billed at that time.
Why am I getting billed when I was told there would be no further charges?
At the time of your visit, we provide an estimate based on your reported insurance coverage. However, the final amount depends on how your insurance processes the claim.
Your insurer may apply charges to your deductible, deny portions of the claim, or determine services are not covered.
Why am I being billed when I used my insurance?
Insurance does not always cover the full cost of your visit. You may still be responsible for:
- Deductibles
- Copays
- Coinsurance
- Non-covered services
Your Explanation of Benefits (EOB) from your insurance will outline these amounts.
Did you bill my insurance? If not, why not?
We typically submit claims to your insurance. However, we may be unable to do so if:
- Insurance information was incorrect or incomplete
- Coverage was inactive at the time of service
- A required referral or authorization was missing
Why is my bill higher than expected?
Your visit may include multiple services such as exams, lab tests, or imaging. Insurance coverage may vary for each service.
Why did I receive multiple bills?
You may receive separate bills for:
- The urgent care facility
- The provider
- Lab or radiology services
Why did my insurance deny the claim?
Common reasons include:
- Service not covered
- Out-of-network provider
- Missing information
- No prior authorization
Can I set up a payment plan?
Yes, we offer payment plan options. Please submit a billing inquiry form so we can assist you.
What if I believe my bill is incorrect?
Please complete the Billing Inquiry / Dispute Form. We will review your account, verify charges, and work with your insurance if needed.